Refund Policy (адаптовано під дитячі товари)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unused, unassembled or reassembled to its original state, with all original accessories, and in its original packaging. You'll also need the receipt or proof of purchase. Items that have been assembled and used by your child cannot be accepted for return unless they arrived defective or damaged.

To start a return, you can contact us at homliis.store@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at homliis.store@gmail.com.

Damages and issues

Please inspect your toy upon delivery and contact us immediately if any item arrives defective, damaged, missing parts, or if you receive the wrong product, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as personal-use items once opened (e.g. teethers, pacifier clips, or any item that has been in direct contact with a child's mouth), custom or special orders, and any item missing its original parts or accessories. We also do not accept returns for products that show clear signs of play beyond initial testing or assembly. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it — unused, unassembled or reassembled to its original state, with all accessories included, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please note it can take extra time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at homliis.store@gmail.com.